Terms and Conditions
Last updated: 12 November 2026
By using TrainKahaHai you agree to these terms. If you don't agree, please don't use the site.
The service
TrainKahaHai provides railway information tools for personal, non-commercial use. Information is provided "as is" — see the Disclaimer. Features may change, and live data depends on third-party providers and may be unavailable at times.
Accounts
You are responsible for your account and for keeping your sign-in secure. Provide accurate information and don't share your account.
Free use and limits
Basic lookups are free. Premium searches are limited per day for each account and each signed-out device. Trying to get around limits (for example automated requests or many accounts) is not allowed.
TrainKahaHai Plus and payments
- TrainKahaHai Plus costs ₹299 per month, paid by UPI.
- After paying, submit your UPI transaction ID and UTR within the payment window. Plus is activated only after we manually confirm the payment was received — this may take some time.
- Plus lasts one calendar month from approval. There is no auto-debit; you renew by paying again.
- Submitting a false or reused transaction reference may lead to rejection and account suspension.
- See the Refund policy below.
Refund policy
This policy covers TrainKahaHai Plus payments only, not railway ticket cancellations. Your rights under applicable Indian consumer law remain unaffected.
- Request a refund within 7 calendar days of payment for a duplicate payment, payment received but Plus not activated, or a substantial failure of our paid service.
- We verify receipt and the reported issue before deciding eligibility. A rejected payment request alone does not prove money was received.
- We aim to review requests within 2 working days and process approved refunds within 7 working days to the original payment source. Bank processing may take additional time.
- Change of mind, unused allowance and brief third-party data interruptions do not normally qualify; sustained service failure is reviewed individually.
- Submit the refund request form with your UTR, transaction ID and explanation, or email itspsr0107@gmail.com. Submitting a request does not automatically issue a refund.
Data source
Live railway information is provided by the third-party RailKit service. We cannot guarantee real-time accuracy or uninterrupted availability.
Acceptable use
Don't misuse TrainKahaHai: no scraping, reselling data, attacking the service or interfering with other users.
Liability
To the extent allowed by law, TrainKahaHai is not liable for indirect losses or losses from reliance on railway information. Our total liability is limited to the amount you paid in the last month.
Contact
Pratik Kumar, TrainKahaHai — itspsr0107@gmail.com
Changes and law
We may update these terms; continued use means you accept them. These terms are governed by the laws of India.