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Privacy Policy

Last updated: 12 November 2026

This policy explains what information TrainKahaHai ("we") handles when you use this website.

Information you give us

  • Account: your email address and sign-in details when you create an account or sign in with Google or Lovable.
  • Saved travel data: journeys, favourite trains and stations, destination alarms and PNR lookups you choose to save, stored with your account so they sync across devices.
  • Refund requests: the payment references, reason and explanation you submit are stored with your account and reviewed by the owner. Never include your UPI PIN, password or full bank details.
  • Payments: for TrainKahaHai Plus, the UPI transaction ID and UTR number you submit, which we review manually to confirm your payment. We never see your UPI PIN or bank login.
  • AI guide questions: questions you type into the TrainKahaHai Journey Guide, sent to an AI model together with your journey details to produce an answer.

Information stored on your device

We use your browser storage to keep you signed in, remember your language and preferences, save data while signed out and briefly keep the last real railway result (up to 30 minutes) so it can be shown if live data is temporarily unavailable. A secure cookie identifies signed-out devices so daily free search limits work.

Location and notifications

If you allow it, your location is used on your device to choose a language or for alarms; it is not stored on our servers. Train notifications are shown only if you turn them on.

Visitor analytics

Our hosting provider's visitor analytics records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors and button/link clicks. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it. Page visits, time on page, page speed, errors and clicks are recorded for every visitor without identifying anyone. Detailed data is kept for 90 days and daily summaries for a year.

Who receives data

  • Our hosting and database provider, which stores account and saved data.
  • Google, if you choose Google sign-in.
  • RailKit, our railway data provider, which receives train numbers, station codes and PNR numbers you search, to return live results.
  • An AI model provider, which receives your AI guide questions.

We do not sell your personal information.

Your choices

Plus payment refunds are handled under our refund policy; submit a refund request for manual review.

You can delete saved items, sign out, or delete your TrainKahaHai data from the Account page at any time. To request deletion of your account, email itspsr0107@gmail.com.

Contact

Questions about your data: Pratik Kumar, itspsr0107@gmail.com. We aim to reply within 2 working days.

Changes

We may update this policy; the date above shows the latest version.